Every so often crazy train rolls into work town. Usually we hear it coming, sometimes signals fail. Crazy train doesn’t discriminate, we never know who’ll climb aboard.

Yesterday crazy train rolled into an all day professional conference for doctors. Repeat client, nothing too fussy, routine conference defined by breakfast, morning break, lunch and afternoon break. Despite leaving for work at 4:15 am, I looked forward to seeing this client again. Remarkably, special dietary requests were few, only one in fact, a Dr. B who identified as Celiac. I remembered Dr. B from the last conference – requested gluten free meals, rather than eat our food, provided her own meals to re-heat. No problem Dr. B, I’ll warm up your gluten free pizza.

This morning Dr. B arrived with Tupperware boxed lunch and polite request to reheat when appropriate. A few minutes later one of my servers presented a zip-loc sandwich…